Privacy Policy
This Privacy Policy describes how On My Way collects, uses, and discloses your Personal Data through the use of On My Way Services and features.
If you choose to use our Service, then you agree to the collection and use of information in relation to this policy. The Personal Information that we collect is used for providing and improving the Service. We will not use or share your information with anyone except as described in this Privacy Policy.
The terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, which are accessible at On My Way unless otherwise defined in this Privacy Policy.
Personal Data is any information which can be used to identify you or from which you are identifiable. This includes your full name, nationality, telephone number, email address, your image, government-issued identification numbers, vehicle information.
Collection of your Personal Data
We collect your Personal Data in the following ways:When you provide your Personal Data to On My Way
We collect your Personal Data when you willingly provide it to On My Way. For example, you may provide your Personal Data to On My Way when you:
Complete your profile or register with us (such as your name, contact information and other identification information where needed).
Provide information to assess your eligibility to provide services as an On My Way Provider partner or delivery partner (such as your Provider's license information, vehicle information and background check results).
Verify your identity through various means (such as social media logins).
When you use On My Way services
We may collect your Personal Data through the normal operation of our Applications, Websites, and Services. Some examples are:
Location data (Users and delivery partners): On My Way collects this data when the On My Way Applications is running in the foreground or background of your mobile device.
Information about how you interacted with our Applications, Website or Services (such as features used and content viewed).
Personal data that may be captured through your interaction with us.
Device data (such as accelerometer data, GPS location, your IMEI number).
Your vehicle registration data.
Other personal data like image, license, and vehicle ownership.
Use of your Personal Data
Providing services, safety, and security purposes.
Interacting with you to provide our Services.
Create and manage your account.
Conduct due diligence checks.
Verify your identity.
Validate your order history.
Protect the security or integrity of the Services and any facilities or equipment used to make the Services available.
Process and manage your rewards.
Enable communications between us and you, such as notifications.
Screening Drivers and delivery partners before enabling their use of our services.
Verifying your identity when you log in to On My Way Provider Applications.
Using device, location, profile, usage, and other Personal Data to prevent, detect, and combat fraud or unsafe activities.
Sharing Provider and passengers' location and details when the emergency button feature is activated.
On My Way may use your Personal Data for the following purposes:
Data Sharing and Disclosure
We may share Personal Data with various parties for the following purposes. These parties may include:
Other Users
If you are a user, we may share your pick-up and drop-off locations.
If you are a Provider partner, we may share your Personal Data with our user including your name and photo; your vehicle makes, plate number, and location.
If you are a delivery partner, we may share your Personal Data with your selected merchant and user, including your name and photo, your vehicle makes, model, and location.
Third Party Services
The app does use third-party services that may collect information used to identify you.
Link to the privacy policy of third-party service providers used by the app:
On My Way legal advisors and governmental authorities
We may share your Personal Data with our legal advisors, law enforcement officials, government authorities, and other third parties. This may take place to fulfill the legal purposes (mentioned above), or any of the following circumstances:
Where it is necessary to respond to an emergency that threatens the life, health, or safety of a person.
Where it is necessary in the public interest (e.g., in a public health crisis, for contact tracing purposes, and safeguarding our community).
Retention of Personal Data
We retain your Personal Data for the necessary duration of time to fulfill the Purposes outlined in this Policy unless a longer retention period is required. Once your Personal Data is no longer necessary for the Services or Purposes, or we no longer have a legal or business purpose for retaining your Personal Data, we take steps to erase and prevent access or use of such Personal Data for any purpose other than compliance with this Policy, or for purposes of safety, security, fraud prevention and detection, in accordance with the requirements of applicable laws.
Protection of Personal Data
We will take every reasonable legal and technical measures to ensure that your Personal Data is protected. This includes measures to prevent Personal Data from getting lost or used or accessed in an unauthorized way. We limit access to your Personal Data to our employees on a need-to-know basis. Those processing your Personal Data will only do so in an authorized manner and are required to treat your information with confidentiality.
Your Rights To Your Personal Data
In accordance with applicable laws, you may be entitled to:
Ask us about the processing of your Personal Data, including to be provided with a copy of your Personal Data.
Request the correction and/or deletion of your Personal Data.
In some cases, request the restriction of the processing of your Personal Data, or object to that processing.
Personal Data based on consent or performance of a contract.
Marketing and Notifications
We may use your Personal Data to market On My Way, sponsors’ and advertisers’ products, services, events or promotions. For example, we may:
Send you alerts, updates, promotional materials, festive greetings and notify, invite and manage your participation in our events or activities.
We may communicate such marketing to you by post, Push notifications, short message service, online messaging service.
If you wish to unsubscribe to the processing of your Personal Data for marketing and promotions, you can do so by deactivating your On My Way account.
Links to Other Sites
This Service may contain links to other sites. If you click on a third-party link, you will be directed to that site. Note that these external sites are not operated by us. Therefore, we strongly advise you to review the Privacy Policy of these websites. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
Children's Privacy
These Services do not address anyone under the age of 13. We do not knowingly collect personally identifiable information from children under 13 years of age. In the case we discover that a child under 13 has provided us with personal information, we immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we will be able to do the necessary actions.
